Connection dropouts

[TekLest]

Since Wednesday I have been having connection dropouts while playing online game it is really annoying when you pay for something and get to play intermittent games because of the connection dropouts 

[Steven_L]

Hey @TekLest,

Welcome back to the community and thanks for taking the time to post. 

I'm sorry to hear of the issues that you've been having with your connection, I have looked into this from our side and cannot see any issues, how are things looking for you since Saturday?

Regards,

Steven_L

[TekLest]

An Engineer came out to look at my setup turns out my router was the issue (HUB 3) he swapped it out for a new one and everything seems fine.

Was Monday when he came out to fix it but over the weekend day or night it was constantly dropping out every 8 to 15 mins

[Adduxi · Accepted solution]

For your own peace of mind, I would suggest you setup a BQM for reference.  It's free and records your incoming circuit 24 x 7   Gives very clear information to assist in any further problems you may have.    www.thinkbroadband.com/ping

[TekLest]

i Signed up and made a monitor for my home link Thank you for the info this should help in the future

[Adduxi]

That's just a speed test you have posted.

The BQM should look something like this;  Note the red block was when I took the Hub offline.

[TekLest]

i just set min up so its not showing anything on that yet ill check it in a few days see if anything show up

the engineer changed my hub which in turn changed my I.P. 

[David_Bn]

Good Afternoon @TekLest, hope you're keeping well!

Do you have any results from the recent BQM you've set up?

Kindest regards,

David_Bn