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Connection Issues - on/off

Hello over the last few days I have been getting connection drops frequently. Please see information below.

Any feedback or fixes for this? 

Thanks

 

YesterdayYesterday

 

TodayToday

 

 

 

 

Logs:

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1427000000340256 qam25
22030000004.640256 qam9
32110000004.540256 qam10
42190000004.540256 qam11
52270000004.440256 qam12
62350000004.340256 qam13
72430000004.340256 qam14
82510000004.140256 qam15
92590000004.140256 qam16
102670000004.440256 qam17
112750000004.540256 qam18
122830000004.440256 qam19
132910000004.540256 qam20
142990000004.540256 qam21
153070000004.540256 qam22
163150000004.540256 qam23
173230000004.540256 qam24
184350000003.440256 qam26
19443000000340256 qam27
20451000000340256 qam28
214590000003.240256 qam29
224670000002.740256 qam30
234750000001.940256 qam31
244830000002.440256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.996849
2Locked40.9224501
3Locked40.9201489
4Locked40.9153543
5Locked40.9153555
6Locked40.9189486
7Locked40.3160556
8Locked40.9169516
9Locked40.3140579
10Locked40.9137644
11Locked40.9126560
12Locked40.9143535
13Locked40.3139640
14Locked40.9147589
15Locked40.9158588
16Locked40.9184588
17Locked40.9133719
18Locked40.393963
19Locked40.3981025
20Locked40.3106796
21Locked40.975862
22Locked40.387860
23Locked40.9115908
24Locked40.9106726

 

Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1393999574.225512064 qam12
2325999714512064 qam13
3462000244.275512064 qam11
4537000004.375512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Network Log

Time Priority Description

24/03/2020 14:10:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 13:41:57noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 13:41:25Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 20:59:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 20:46:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/03/2020 11:42:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Connection Issues - on/off

Still having issues. Guessing they are struggling with infrastructure with everyone at home?!

200326.PNG

 

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