Virgin Media Community

[dazz456]

Hello over the last few days I have been getting connection drops frequently. Please see information below.

Any feedback or fixes for this? 

Thanks

Yesterday

Today

Logs:

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	427000000	3	40	256 qam	25
2	203000000	4.6	40	256 qam	9
3	211000000	4.5	40	256 qam	10
4	219000000	4.5	40	256 qam	11
5	227000000	4.4	40	256 qam	12
6	235000000	4.3	40	256 qam	13
7	243000000	4.3	40	256 qam	14
8	251000000	4.1	40	256 qam	15
9	259000000	4.1	40	256 qam	16
10	267000000	4.4	40	256 qam	17
11	275000000	4.5	40	256 qam	18
12	283000000	4.4	40	256 qam	19
13	291000000	4.5	40	256 qam	20
14	299000000	4.5	40	256 qam	21
15	307000000	4.5	40	256 qam	22
16	315000000	4.5	40	256 qam	23
17	323000000	4.5	40	256 qam	24
18	435000000	3.4	40	256 qam	26
19	443000000	3	40	256 qam	27
20	451000000	3	40	256 qam	28
21	459000000	3.2	40	256 qam	29
22	467000000	2.7	40	256 qam	30
23	475000000	1.9	40	256 qam	31
24	483000000	2.4	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	96	849
2	Locked	40.9	224	501
3	Locked	40.9	201	489
4	Locked	40.9	153	543
5	Locked	40.9	153	555
6	Locked	40.9	189	486
7	Locked	40.3	160	556
8	Locked	40.9	169	516
9	Locked	40.3	140	579
10	Locked	40.9	137	644
11	Locked	40.9	126	560
12	Locked	40.9	143	535
13	Locked	40.3	139	640
14	Locked	40.9	147	589
15	Locked	40.9	158	588
16	Locked	40.9	184	588
17	Locked	40.9	133	719
18	Locked	40.3	93	963
19	Locked	40.3	98	1025
20	Locked	40.3	106	796
21	Locked	40.9	75	862
22	Locked	40.3	87	860
23	Locked	40.9	115	908
24	Locked	40.9	106	726

Upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399957	4.225	5120	64 qam	12
2	32599971	4	5120	64 qam	13
3	46200024	4.275	5120	64 qam	11
4	53700000	4.375	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Network Log

Time Priority Description

24/03/2020 14:10:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 13:41:57	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/03/2020 13:41:25	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 20:59:1	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/03/2020 20:46:5	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/03/2020 11:42:21	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[dazz456]

Still having issues. Guessing they are struggling with infrastructure with everyone at home?!