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Newtopcat
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Message 11 of 17
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Re: Can’t sign in to PSN on PS4 or mobile on virgin.

Thank you. I think that’s exactly what’s happening. 

Move getting a ref number like Akamai give when going to PlayStation.com. 

So I’ll try and work out why using their tool now. 

ive got absolutely no idea what I could be doing to get blocked! I use all the normal things, iplayer, Netflix but I guess the only thing I could be doing is I run a plex server but I only share that with my parents 

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Newtopcat
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Message 12 of 17
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Re: Can’t sign in to PSN on PS4 or mobile on virgin.

Ok. I’ve got a bad risk score for web scrapping. 

 

What could ups that be? Any ideas? 

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Very Insightful Person
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Message 13 of 17
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Re: Can’t sign in to PSN on PS4 or mobile on virgin.

Here is what web scraping is:

https://en.wikipedia.org/wiki/Web_scraping

I think Plex (or certain Plex plugins) can scrape data from sites to get artwork for media.  I think we have found the culprit, unless you have any other servers you haven't mentioned?

Try turning off Plex for a few days or weeks and see if your IP reputation improves.

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Newtopcat
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Message 14 of 17
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Re: Can’t sign in to PSN on PS4 or mobile on virgin.

Thanks. I think I will. 

So do you know if I just leave it and things are ok, the reputation might get better in its own or do I need to contact Akamai?

thanks so much for your help by the way! It’s more useful than virgin gadget rescue 

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Very Insightful Person
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Message 15 of 17
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Re: Can’t sign in to PSN on PS4 or mobile on virgin.


@Newtopcat wrote:

Thanks. I think I will. 

So do you know if I just leave it and things are ok, the reputation might get better in its own or do I need to contact Akamai?

thanks so much for your help by the way! It’s more useful than virgin gadget rescue 


I only found out about this IP reputation score a few minutes ago after following the link that @AliasNeo very kindly provided and doing some looking around on that Akamai site.  The suggestion on their site is that if their algorithms see less "suspicious" activity on an IP over time then that should improve the score.  Only time will tell.

Glad to be of help and I learned about a useful new web tool to bookmark and pass on the next time somebody posts about being blocked from PSN, so win win Smiley Happy

This forum always has been a much better place to find answers than Gadget Rescue and unlike GR it is free.

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Newtopcat
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Message 16 of 17
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Re: Can’t sign in to PSN on PS4 or mobile on virgin.

Well thank you very much for the help

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dev01958
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Message 17 of 17
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Re: Can’t sign in to PSN on PS4 or mobile on virgin.

I'm having issues with PSN too. can sign in fine with ethernet but as soon as I try Wi-Fi, I get errors. Sigh.

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