Can't connect to online gaming

[Robp282]

Hi, since getting Virgin installed I have been unable to connect to any online games over Wi-Fi on my Laptop

Never had this problem with Sky. But I'll load a game up connected to the internet. It'll load up then I won't be able to sign in to the online servers and my WiFi connection will stop until the game stops.

This is the only thing that's affected. Everything else works fine.

Help please!! Thanks 

[Natalie_L]

Hi Robp282, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing some issues when gaming on your laptop. 

Can you please try connecting an Ethernet cable to the device to see if you still experience the same issue?

Also, do you have any issues when using browsers on WiFi?

Let us know and we will do all we can to help. 

Thanks, 

[Robp282]

Late reply, I know. 

However I have had an update.

It is definitely my VM equipment causing the issue. Just tried connecting to my phone as a hotspot and it worked first time.

Switched back to my VM Wifi connection and the issue starts again.

[John_GS]

Hi Robp282

Thanks for coming back to us. Were you able to try my colleague's suggestion of an Ethernet cable?

Best wishes,

[Robp282]

Hi,

I have used an ethernet cable and still had the same issue.

[Robp282]

Actually I've just tried it again and it works. 

Which is great however the room I use for it isn't the same as the router. 

Do you have any suggestions what I should do?

[Matthew_ML]

Thank you for letting us know.

If this is the case you could try a WIFI pod to boost the signal? 

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks