Menu
Reply
  • 8
  • 0
  • 0
MarieTW681
Joining in
397 Views
Message 1 of 2
Flag for a moderator

Broadband hub 3 issue

https://www.thinkbroadband.com/broadband/monitoring/quality/share/create/5334303d9a3bb183a80d547b4c6...

 

Hi,

 

Intermittant service. Low speed on router mode. Modem mode is what we pay for, but still losing conection

0 Kudos
Reply
  • 5.3K
  • 105
  • 1
Moderator (Retired) Ty_S
Moderator (Retired)
322 Views
Message 2 of 2
Flag for a moderator

Re: Broadband hub 3 issue

Hi MarieTW681

Thanks for posting and I'm really sorry to hear of the problems you have been experiencing.

I've run a check on your connection and there is currently some issues showing with the hubs upstream power levels that may be the cause here. We'll need to arrange an engineer visit to get them adjusted so I'll send you a PM to get this arranged. 

Speak soon,

Ty


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply