At what point does virgin media fix their problems?

[CleverTortoise]

These graphs sure look like over utilisation to me!! I'd love for a Virgin media representative to tell me otherwise! - not like I was given a fix date over a year ago.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ded75ac0a36a172d01e4f321a2281a656b...

[CleverTortoise]

Thanks, I did contact VM support and a more up to date router is being sent over (hopefully arriving tomorrow) Once I've set that up if I still have issues I'll send you a PM.

[Steven_L]

Thanks for the update @CleverTortoise.

Has your new router arrived and if so, how is it going since you installed it?

Regards,

Steven_L

[CleverTortoise]

Yeah, it's still the same problem. I'll PM you my VM information so you can run some tests.

 https://www.thinkbroadband.com/broadband/monitoring/quality/share/08cc9c0e71ebb0e11029519d0afef9b9e2...

[legacy1]

The faster upload speeds go round the more of a problem it going to be, more upstream channels by slipping the existing connections users are on to make another set of 4 upstream may help but really its at the point VM need to QoS the upstream better and lock QAM to not drop to lower QAM .

[Steven_L]

Thanks for confirming your details via private message @CleverTortoise.

I have looked into your account and can see that there is an SNR issue in your area at the moment. 

You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. We are sorry and our engineers are working hard to resolve this for you.

The current estimated fix date for this issue is 3rd November at 1pm.

Regards,

Steven_L

[CleverTortoise]

If anything was done today, it hasn't achieved anything. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/745ff0df6b6b2a089e6e68cffafc622a1b...

[Chris_W1]

Hi CleverTortoise, thanks for the reply. I have looked into this and can see that you are being affected by an SNR area outage and the fault reference number is - F009363738. This is due to be fixed on the  9th November at 16:00. Can you please let us know if you are still having the same issue after the fix time? ^Chris

[CleverTortoise]

Doesn't look like much has changed i'm afraid

https://www.thinkbroadband.com/broadband/monitoring/quality/share/627ef4e75273754f32641ef845a08620d3...

[Zoie_P]

Hi CleverTortoise, 

I have checked for you and the estimated fix time has been extended to 18 NOV 2021 13:05. Sorry for any inconvenience.

Zoie

[CleverTortoise]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f24afda5d11fde1079e12c1fd9c6b0e246...

Hi, it's still broken and I've had more frequent disconnects since the "fixes"