The issue has been present since early December 2018.
I contacted VM's cancellation department hoping for a quicker turnaround with finding a solution.
The next day an engineer arrived (N19, Area 15), after I explained the vigorous troubleshooting and testing I had gone through to no avail. The engineer proclaimed he had just visited another customer experiencing the same issue and found a fix by replacing the Hub 3.
The engineer then replaced my Hub 3 with a new one out the box. We then compared the results and found way less packet loss.
Since the visit, I no longer get the wild spikes like before but there is still something fundamentally wrong.
Well the problem is still not fixed, engineer did try very hard tho, he replaced the cables run tests even called in to see if there was an area problem which he was told no... he then called someones else to replace all the wires out side but they said that will happen on the 17th...!!!!!
What a **bleep**e company, thats going to be 2 months with this problem
yea we are being taken for a ride, they wont comment on anything so you know they know. you can cancel your contract without paying any termination fee after 30 days if it hasn't been working. I think its the easiest thing to do im afraid, virgin still wont admit there is any issues, even though this forum has been going bananas over the last few days and the countless calls they must be getting from Area 15.