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Jay429
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Message 21 of 41
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Re: Area 15 Issue

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Fb19
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Message 22 of 41
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Re: Area 15 Issue

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LonSirus
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Message 23 of 41
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Re: Area 15 Issue

The issue has been present since early December 2018.

I contacted VM's cancellation department hoping for a quicker turnaround with finding a solution. 

The next day an engineer arrived (N19, Area 15), after I explained the vigorous troubleshooting and testing I had gone through to no avail. The engineer proclaimed he had just visited another customer experiencing the same issue and found a fix by replacing the Hub 3. 

The engineer then replaced my Hub 3 with a new one out the box. We then compared the results and found way less packet loss.

Since the visit, I no longer get the wild spikes like before but there is still something fundamentally wrong.

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ozgurcan
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Message 24 of 41
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Re: Area 15 Issue

Thanks for the bqm guys ive got an engineer coming tommorow, will show him this thread 

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Jay429
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Message 25 of 41
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Re: Area 15 Issue

Good luck, let us know what he says

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holtend4life
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Message 26 of 41
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Re: Area 15 Issue

7A96ECE9-1FF7-4252-87D4-AA2B33B1BBFC.png

Here’s mine. Homerton E9 

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GK47
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Message 27 of 41
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Re: Area 15 Issue

Also experiencing issues from Hackney here. I made a thread discussing the steps we can take to resolve this as customers seen as Virgin isn't taking responsibility. Here's the post: https://community.virginmedia.com/t5/Gaming-Support/Steps-to-fix-Area-15-issue-Packet-loss/m-p/39055...

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ozgurcan
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Message 28 of 41
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Re: Area 15 Issue

Well the problem is still not fixed, engineer did try very hard tho, he replaced the cables run tests even called in to see if there was an area problem which he was told no... he then called someones else to replace all the wires out side but they said that will happen on the 17th...!!!!!

What a **bleep**e company, thats going to be 2 months with this problem 

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Jay429
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Message 29 of 41
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Re: Area 15 Issue

yea we are being taken for a ride, they wont comment on anything so you know they know.
you can cancel your contract without paying any termination fee after 30 days if it hasn't been working.
I think its the easiest thing to do im afraid, virgin still wont admit there is any issues, even though this forum has been going bananas over the last few days and the countless calls they must be getting from Area 15.
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aolmessenger
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Message 30 of 41
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Re: Area 15 Issue

I have tweeted at them, and the next step will be closing my account (Full House package with

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