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Azrilkai
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Area 15 Issue / Info

I been experiencing this issue since they shipped out the latest firmware for the superhub 3, tho i think its more than that since it seems to be affecting area 15.

This here is with the super hub 3 so after hearing it might be a firmware issue.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b60648307c06ce11c80091839be18e008e...

I called up and downgraded to my super hub 2ac and gaming was tolerable. Next graph is with the super hub 2ac as you can see the packet loss is gone at least.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/01a819652b3c76d1364ee0226d5a443cad...

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I am still experiencing the latency issues but not the packet loss, I'm from islington area 15 and been having this issue since december 14 til today and calling support has done nothing.

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ozgurcan
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Re: Area 15 Issue / Info

Did you have an hub 2 or did they send you one ? 

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Azrilkai
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Re: Area 15 Issue / Info

I kept my hub 2ac from a while back, if not gaming would be unbearable. Constant DC, Latency and even watching streams is insanely bad with the packet loss i was experiencing. 

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Forum Team
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Re: Area 15 Issue / Info

Sorry to hear that Azrilkai,

 

How are things looking at the moment?

 

Thanks Joe_F

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