on 29-01-2022 18:42
as title made the stupid decision to stay with virgin on retention pffer bumped up to 600 mehg which will deal with any latency issues (stupid me) well it hasnt and now im not even getting a third of my speed masive in game lag done a spped test to see less than 80 meg reset rubbish hub 4 and still no different
https://www.thinkbroadband.com/speedtest/1643481282310121455
this service is a complete joke
on 29-01-2022 19:02
heres service status
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
32 | 387000000 | 7.599998 | 38.605377 | QAM256 | 32 |
33 | 395000000 | 8.900002 | 38.983261 | QAM256 | 33 |
34 | 403000000 | 7.500000 | 38.983261 | QAM256 | 34 |
35 | 411000000 | 6.099998 | 38.983261 | QAM256 | 35 |
36 | 419000000 | 8.199997 | 38.983261 | QAM256 | 36 |
37 | 427000000 | 9.199997 | 38.605377 | QAM256 | 37 |
38 | 435000000 | 8.800003 | 38.983261 | QAM256 | 38 |
39 | 443000000 | 8.599998 | 38.605377 | QAM256 | 39 |
40 | 451000000 | 7.000000 | 38.605377 | QAM256 | 40 |
10 | 211000000 | 8.300003 | 40.366287 | QAM256 | 10 |
11 | 219000000 | 8.000000 | 40.366287 | QAM256 | 11 |
12 | 227000000 | 7.800003 | 40.366287 | QAM256 | 12 |
13 | 235000000 | 8.199997 | 40.366287 | QAM256 | 13 |
14 | 243000000 | 8.800003 | 40.366287 | QAM256 | 14 |
15 | 251000000 | 7.800003 | 38.983261 | QAM256 | 15 |
16 | 259000000 | 8.699997 | 40.366287 | QAM256 | 16 |
17 | 267000000 | 9.800003 | 40.946209 | QAM256 | 17 |
18 | 275000000 | 8.800003 | 40.366287 | QAM256 | 18 |
19 | 283000000 | 7.900002 | 38.983261 | QAM256 | 19 |
20 | 291000000 | 8.300003 | 40.366287 | QAM256 | 20 |
21 | 299000000 | 8.500000 | 40.366287 | QAM256 | 21 |
22 | 307000000 | 8.599998 | 40.366287 | QAM256 | 22 |
23 | 315000000 | 8.099998 | 40.366287 | QAM256 | 23 |
24 | 323000000 | 8.400002 | 40.366287 | QAM256 | 24 |
25 | 331000000 | 8.800003 | 40.366287 | QAM256 | 25 |
26 | 339000000 | 7.000000 | 38.983261 | QAM256 | 26 |
27 | 347000000 | 6.099998 | 38.983261 | QAM256 | 27 |
28 | 355000000 | 7.699997 | 38.983261 | QAM256 | 28 |
29 | 363000000 | 8.199997 | 38.983261 | QAM256 | 29 |
30 | 371000000 | 8.000000 | 38.605377 | QAM256 | 30 |
31 | 379000000 | 7.800003 | 38.983261 | QAM256 | 31 |
on 29-01-2022 19:04
had to post list in parts sorry and can any one explaine pre RS errors on channels 11 20 22 37 thanks
32 | Locked | 38.605377 | 0 | 0 |
33 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 38.983261 | 0 | 0 |
35 | Locked | 38.983261 | 0 | 0 |
36 | Locked | 38.983261 | 0 | 0 |
37 | Locked | 38.605377 | 8 | 0 |
38 | Locked | 38.983261 | 0 | 0 |
39 | Locked | 38.605377 | 0 | 0 |
40 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 40.366287 | 0 | 0 |
11 | Locked | 40.366287 | 8 | 0 |
12 | Locked | 40.366287 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.366287 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 40.366287 | 0 | 0 |
17 | Locked | 40.946209 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 38.983261 | 0 | 0 |
20 | Locked | 40.366287 | 6 | 0 |
21 | Locked | 40.366287 | 0 | 0 |
22 | Locked | 40.366287 | 7 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
25 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 38.983261 | 0 | 0 |
27 | Locked | 38.983261 | 0 | 0 |
28 | Locked | 38.983261 | 0 | 0 |
29 | Locked | 38.983261 | 6 | 0 |
30 | Locked | 38.605377 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 38 | 1.0 | 12998309 | 30 |
02-02-2022 09:36 - edited 02-02-2022 09:38
Latency isn't tied to the speed of your package.
Latency is how fast data is sent to and back from a destination.
Things that affect latency would be
- ISP network capacity / quality
- Whether you're using a WiFi or Wired connection
- Anyone on your network saturating bandwidth with big downloads.
- ISP routing quality.
02-02-2022 10:09 - edited 02-02-2022 10:10
Firstly never, ever update the speed from VM when there are problems! There are some PostRS errors on the 3.1 Channel, but the rest of the stats are fine at the moment..
Anyway, how are you testing? Wired or Wireless? Note VM do not guarantee wifi speeds.
Also have you tried the factory reset as below?
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
After the reset, try splitting the SSID as below, noting the 2.4Ghz band is slower than 5Ghz band.
• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
It also looks like your connection is running at 10/100 with those speeds. Check the NIC configuration and that it is set to Gigabit speeds.
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on 03-02-2022 10:57
Hey @nothappywithu,
Welcome back to the community and thanks for taking the time to post here on the forums.
I'm sorry to hear of the issues that you're having with your connection at the moment, I have checked our system and cannot see any issues from our side at the moment. I'm aware that your post was over 5 days ago now, I apologise for that.
How are your services running at the moment?
Regards,
Steven_L
on 03-02-2022 16:20
on 03-02-2022 16:58
@Anonymous wrote:
what is isp routing quality?
Please start your own thread. Thanks
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on 04-02-2022 09:08
Hi thanks for the response i have tried the resets a couple of times now and will do another at some point today the pre rs errors have gone at the minute but i have a few time outs 1 on channel 2 and 2 each on channel 3 and 4 there t3 time outs every thing i use game wise is hard wired never gamed over WIFI find the connection can be sketchy i will say i did have an almost 2 hour blast on warzone last night with only a couple of bounces round the map issues have been on going for a long time i know it is a utilisation issue the techs that have been out have confirmed that but virgin just dont care enough to get it sorted
on 08-02-2022 19:57
problem is worse than ever 500ms latency not good that you dont follow up more though really