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600meg still shocking latency now not even getting 100 meg speed no faults here then

nothappywithu
On our wavelength

as title made the stupid decision to stay with virgin on retention pffer bumped up to 600 mehg which will deal with any latency issues (stupid me) well it hasnt and now im not even getting a third of my speed masive in game lag done a spped test to see less than 80 meg reset rubbish hub 4 and still no different

https://www.thinkbroadband.com/speedtest/1643481282310121455

this service is a complete joke

19 REPLIES 19

nothappywithu
On our wavelength

heres service status

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

323870000007.59999838.605377QAM25632
333950000008.90000238.983261QAM25633
344030000007.50000038.983261QAM25634
354110000006.09999838.983261QAM25635
364190000008.19999738.983261QAM25636
374270000009.19999738.605377QAM25637
384350000008.80000338.983261QAM25638
394430000008.59999838.605377QAM25639
404510000007.00000038.605377QAM25640
102110000008.30000340.366287QAM25610
112190000008.00000040.366287QAM25611
122270000007.80000340.366287QAM25612
132350000008.19999740.366287QAM25613
142430000008.80000340.366287QAM25614
152510000007.80000338.983261QAM25615
162590000008.69999740.366287QAM25616
172670000009.80000340.946209QAM25617
182750000008.80000340.366287QAM25618
192830000007.90000238.983261QAM25619
202910000008.30000340.366287QAM25620
212990000008.50000040.366287QAM25621
223070000008.59999840.366287QAM25622
233150000008.09999840.366287QAM25623
243230000008.40000240.366287QAM25624
253310000008.80000340.366287QAM25625
263390000007.00000038.983261QAM25626
273470000006.09999838.983261QAM25627
283550000007.69999738.983261QAM25628
293630000008.19999738.983261QAM25629
303710000008.00000038.605377QAM25630
313790000007.80000338.983261QAM25631

had to post list in parts sorry and can any one explaine pre RS errors on channels 11 20 22 37 thanks

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
32Locked38.60537700
33Locked38.98326100
34Locked38.98326100
35Locked38.98326100
36Locked38.98326100
37Locked38.60537780
38Locked38.98326100
39Locked38.60537700
40Locked38.60537700
10Locked40.36628700
11Locked40.36628780
12Locked40.36628700
13Locked40.36628700
14Locked40.36628700
15Locked38.98326100
16Locked40.36628700
17Locked40.94620900
18Locked40.36628700
19Locked38.98326100
20Locked40.36628760
21Locked40.36628700
22Locked40.36628770
23Locked40.36628700
24Locked40.36628700
25Locked40.36628700
26Locked38.98326100
27Locked38.98326100
28Locked38.98326100
29Locked38.98326160
30Locked38.60537700
31Locked38.98326100


3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked381.01299830930

hortonj88
Fibre optic

Latency isn't tied to the speed of your package.

Latency is how fast data is sent to and back from a destination.


Things that affect latency would be


- ISP network capacity / quality
- Whether you're using a WiFi or Wired connection
- Anyone on your network saturating bandwidth with big downloads.
- ISP routing quality.

 

 

 



********************************************************
Left Virgin Media in 2020 after being fobbed off one too many times about over utilisation.


Now: BT FTTP 900/110 connected an ASUS RT-AC86U router.


https://www.speedtest.net/result/12098955842.png

Adduxi
Very Insightful Person
Very Insightful Person

Firstly never, ever update the speed from VM when there are problems!   There are some PostRS errors on the 3.1 Channel, but the rest of the stats are fine at the moment..

Anyway, how are you testing?  Wired or Wireless?  Note VM do not guarantee wifi speeds.

Also have you tried the factory reset as below?

Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds.  Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

After the reset, try splitting the SSID as below, noting the 2.4Ghz band is slower than 5Ghz band.

• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.

It also looks like your connection is running at 10/100 with those speeds.  Check the NIC configuration and that it is set to Gigabit speeds.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hey @nothappywithu,

Welcome back to the community and thanks for taking the time to post here on the forums.
I'm sorry to hear of the issues that you're having with your connection at the moment, I have checked our system and cannot see any issues from our side at the moment. I'm aware that your post was over 5 days ago now, I apologise for that.

How are your services running at the moment?

Regards,

Steven_L

Anonymous
Not applicable
what is isp routing quality?

Adduxi
Very Insightful Person
Very Insightful Person

@Anonymous wrote:
what is isp routing quality?

Please start your own thread. Thanks

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hi thanks for the response i have tried the resets a couple of times now and will do another at some point today the pre rs errors have gone at the minute but i have a few time outs 1 on channel 2 and 2 each on channel 3 and 4 there t3 time outs every thing i use game wise is hard wired never gamed over WIFI find the connection can be sketchy i will say i did have an almost 2 hour blast on warzone last night with only a couple of bounces round the map issues have been on going for a long time i know it is a utilisation issue the techs that have been out have confirmed that but virgin just dont care enough to get it sorted

problem is worse than ever 500ms latency not good that you dont follow up more though really