500ms latency 60meg on a 600meg line massive lag in game this is a joke

[nothappywithu]

as the title supposed tobe on 600 meg nowhere near that but someone will come by and tell me theyve checked the line there end and its all fine is it really no i dont think so please anyone that reads this if your not a virgin customer dont join them if you like to online game as its not possible with there broadband some of the status from hub 4 this service is a joke got loads of pre rs errors again i will post those underneath this post

ue Feb 8 13:28:02 2022	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Feb 8 13:28:02 2022	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Feb 8 13:58:02 2022	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Feb 8 13:58:02 2022	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[nothappywithu]

pre rs issues below have not got a clue what they mean

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	7	0
4	Locked	40.946209	0	0
5	Locked	40.366287	0	0
6	Locked	40.366287	7	0
7	Locked	40.366287	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	6	0
10	Locked	40.366287	0	0
11	Locked	40.946209	7	0
12	Locked	40.366287	0	0
13	Locked	40.946209	0	0
14	Locked	40.366287	0	0
15	Locked	38.983261	0	0
16	Locked	40.946209	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.946209	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	9	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	40.366287	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.983261	0	0
30	Locked	38.605377	0	0
31	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

38

-0.3

4111430

2

[nothappywithu]

heres some speedtest results and a couple of BQM

https://www.thinkbroadband.com/speedtest/1644349441530678255

https://www.thinkbroadband.com/speedtest/1644347367329890755

https://www.thinkbroadband.com/speedtest/1644347285870228055

https://www.thinkbroadband.com/speedtest/1644346953159417455

https://www.thinkbroadband.com/broadband/monitoring/quality/share/12f0e8e4da4032337f679a49c61afe39f0...

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ad1039498c0711aab7d4dad3a96b960ec4...

[Molly_T]

Hi @nothappywithu, sorry to hear of your service issues. 

We have already responded to you regarding this on your other thread here. 

If you can please refrain from multi-posting it will help us get you the support you need as quickly as possible, and prevent any confusion or missed communications. 

Thank you for your co-operation. 

All the best.