your mailbox is not available at the moment

[davids355]

I am writing on behalf of a customer who is unable to access their email. They have a blueyonder address. They can log in to their virgin media account but when they try to access email, there is a message about the mailbox not being available at the moment.

This message has been here for several days.

Is anyone able to help with getting this account working again?

[John_GS]

Hi davids355

Thanks for posting. Sorry to hear of your friends mailbox issue. 

We would need to have this conversation with them as it's an account holder only thing we can do.

Can you get them to register and post on here?

Best,

[davids355]

Hi John, thanks for taking the time to reply. After some consideration I have decided to leave it as is; my customer is not very tech-savvy and as it turned out, they were happy to have a new email account with gmail and did not need access to anything from their old blue yonder account.

[Beth_G]

Hi davids355,

Thanks for letting us know, that's no problem at all. Glad to hear they were happy to open a new email account.

Just give us a shout if you need our assistance with anything else 🙂

Beth