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roa1960
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when will this part of your website be fixed

when will this part of your site be fixed i want to change some setting on some of the family emails accounts Capture.JPG

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Very Insightful Person
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Re: when will this part of your website be fixed

Doesn't need fixing because the response of the website indicates that there is something wrong with the database that holds your account details. That is what needs fixing and the VM staff here will arrange that as soon as they reach this thread. That will take about a week. In the meantime be patient and don't post again because thet will put you to the back of the queue for attention. We understand how frustrating this is.



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Very Insightful Person
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Message 3 of 7
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Re: when will this part of your website be fixed

When you see that message in such circumstances it usually indicates a specific issue with your account on VM's systems.

If you wait here a Forum Team member should be able to assist by referring this to their IT team.  It may be up to a week before they respond.

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Graham
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Message 4 of 7
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Re: when will this part of your website be fixed

See - two us telling you the same story. Must be right!



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Forum Team (Retired) Jen_A
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Message 5 of 7
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Re: when will this part of your website be fixed

Hi roa1960,

We can get this resolved for you. If you've not already called in and had this flagged to I.T. please check my PM (purple envelope, top right) and I'll investigate.

Regards,


Jen
Forum Team



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Forum Team (Retired) Jen_A
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Message 6 of 7
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Re: when will this part of your website be fixed

Hi roa1960,

I.T. advise that this has been remedied. Would you please confirm when you get a chance? Many thanks 🙂


Jen
Forum Team



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roa1960
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Re: when will this part of your website be fixed

Hi Jen

yes it has been fixed now

Thanks for your help

 

Kevin