virgin.net email issue

[aidanh]

cannot send and receive through outlook and getting a "forbidden" if trying via the web?

[用心棒]

Does the issue still occur when using your browser's Incognito / Private mode? if not then clearing the browser's data cache should resolve the issue however be aware that doing so may mean:

• you have to re-sign into services that were active / in use
• initial loading of some sites maybe noticeably longer
• site specific customisation may need to be reapplied

Tip: to clear cookies specific to current site select 🔒 (located in address / location bar) and then from drop menu either option to clear cookies or to view cookies and then clear cookies.

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[aidanh]

I've tried two computers and three different browsers, but as this also affects outlook I don't think it's a browser issue, rather an issue with my email account.  I've had no emails alerting me to issues, so I'm not sure what the problem is.

[Kain_W]

Thanks for getting back to us aidanh,

Just to run some further checks, I've dropped you a PM to discuss further.

You'll find the message within the purple envelope icon.

Regards,