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cannot send and receive through outlook and getting a "forbidden" if trying via the web?


Very Insightful Person
Very Insightful Person

Does the issue still occur when using your browser's Incognito / Private mode? if not then clearing the browser's data cache should resolve the issue however be aware that doing so may mean:

  • you have to re-sign into services that were active / in use
  • initial loading of some sites maybe noticeably longer
  • site specific customisation may need to be reapplied

Tip: to clear cookies specific to current site select 🔒 (located in address / location bar) and then from drop menu either option to clear cookies or to view cookies and then clear cookies.

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I've tried two computers and three different browsers, but as this also affects outlook I don't think it's a browser issue, rather an issue with my email account.  I've had no emails alerting me to issues, so I'm not sure what the problem is.

Thanks for getting back to us aidanh,

Just to run some further checks, I've dropped you a PM to discuss further.

You'll find the message within the purple envelope icon.