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stevenclelland
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virgin.net email address not working

Hi,

My virgin.net email address stopped working yesterday. The password is not recognised.

Trying to change the password doesnt help as it also said my security answer is wrong - which its not -I know my mothers maiden name.

Has virgin media deleted my entire account without letting me know - that would be annoying as I've had the same email address for over 30 years and its used daily.

I had to re-register just to post this question

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DJ_Shadow1966
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Re: virgin.net email address not working

Hello

Are you still a Virginmedia broadband account holder ?

If you still are a broadband account holder is this email address listed as a secondary account ? https://my.virginmedia.com/my-profile/listUsers

If you do not have a broadband account then have a look at https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
https://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021 as without an account the email address becomes an orphan and could be deleted at any time.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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