unable to access ntlworld email erro code DEF01

[Marion52]

Trying to reset my ntlworld email password,, try to login to Virgin Media to change/reset password and get an error code DEF01.

No access to my email since 17th May now ! 😞

[Natalie_L]

Hi Marion52

Thanks for getting in touch with us here on the Community.

I am very sorry to hear you are experiencing issues when attempting to access your account. 

I can see you are currently speaking with my colleague via your separate thread here. My colleague will continue to assist you from there. 

Thank you 

[Bruni19]

Hello,

I wonder if anyone could help me to sort the problem with signing up for an virgin app.

[Carley_S]

Hi Bruni19

Welcome to the community. Sorry you're having issues signing up for the Virgin Media app. 

Are you trying to register for an online account? If so, can you please try using a browser other than Chrome and use this link here. When creating your password please follow this criteria; 

• Between 8-10 characters
• Start with a letter
• Contain at least one number
• No special characters

Let me know if this has worked for you, or if you experience any error codes or messages when trying to register.