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unable to access my email on ntlworld.com

pygmy
Joining in

on ‎20-10-2022 16:47

trying to access my email on ntlworld.com but received 'Oops! We can't find the page you're looking for.' Please can anyone advise?

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12 REPLIES 12

Graham_A
Very Insightful Person
Very Insightful Person

on ‎20-10-2022 16:58

@pygmy wrote:

trying to access my email on ntlworld.com but received 'Oops! We can't find the page you're looking for.' Please can anyone advise?

Use this link until the website is fixed:  https://mail2.virginmedia.com/

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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TShaw
Joining in

on ‎20-10-2022 20:37

I'm having the exact same problem, it's driving me mad but sorted of relieved it's not just me as there is obviously a wider problem!

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John_GS
Forum Team
Forum Team

on ‎21-10-2022 20:47

Hi pygmy and TShaw

Thanks for posting and welcome to the community.

Apologies for the email issue. Have you been able to log in since posting? No known issues we're aware of so please do keep us posted

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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pygmy
Joining in
In response to John_GS

on ‎21-10-2022 21:37

Thank you - it finally behaved this morning, by which time I had an alternative address to use just in case

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Vikki_M
Forum Team
Forum Team
In response to pygmy

on ‎23-10-2022 09:29

Thank you for the update @pygmy

 

I am happy to hear this is now working 🙂

 

We apologise for any inconvenience that may have been caused.

Vikki - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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VC10
On our wavelength
In response to Vikki_M

on ‎23-10-2022 11:59

I have had the same problem since Friday lunch time. I reported it and am still waiting foe it to be sorted out. 

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pygmy
Joining in
In response to VC10

on ‎23-10-2022 15:10

mine's righted itself now but I've still got a new e-mail provider as I feel Virgin is trying to offload all old ntl e-mails

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Zach_R
Forum Team
Forum Team
In response to VC10

on ‎24-10-2022 16:56

Hi @VC10,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear you're facing some issues accessing your email recently. When did you last discuss this with the team and what did they advise exactly?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


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VC10
On our wavelength
In response to Zach_R

on ‎25-10-2022 14:30

Hi Zac,

I first reported it on Friday about 15:00 and the front the desk passed me on to the second level team who were unable to help so they they raised a ticket for the IT team. I chased it up yesterday morning about 09:00 and they confirmed a ticket had been raised and said it can take up to 5 days to resolve. We have now entered the 5th day and we are no further forward.

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