on 09-01-2022 12:05
How can I permanently alter a regularly received email marked as SPAM to go to my Inbox instead ?
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on 09-01-2022 21:50
Reply to the email in your Spam folder but replace the recipient's email address with your own before sending? Is it delivered to your Inbox or Spam folder?
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on 09-01-2022 16:07
@bandacam wrote:How can I permanently alter a regularly received email marked as SPAM to go to my Inbox instead ?
Here is VM's advice on that. https://www.virginmedia.com/help/virgin-media-mail-email-spam-settings
You will see they say that if you save the sender as a contact in your Webmail account that will stop their emails being flagged as spam. However, there is a massive caveat to that.
In many cases VM flag emails as spam not because of the email's content but because of the results of the checks they have run to confirm the email has come from the sender that appears in the "From " field. That is to prevent so called email spoofing that is a trick used by spammers and scammers to make emails appear to come from a legitimate source rather than a spammer / scammer.
If those checks give VM cause for concern as to the email's authenticity then those sender's emails will always be flagged as spam in your Webmail account. Even turning spam filtering of altogether will not prevent that.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 09-01-2022 21:50
Reply to the email in your Spam folder but replace the recipient's email address with your own before sending? Is it delivered to your Inbox or Spam folder?
―
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks
on 17-01-2022 12:52
Wait for the forum team to reach your post in a few hours / days to help with resolving the false positive.
In the meantime consider trying the following to try and identify the cause: