on 03-05-2021 12:07
For the past few days every time I try to use Thunderbird (my client for virgin/blueyonder email) I get this message:-
"server imap.virginmedia.com has disconnected. The server may have gone down or they may have a network problem".
My server settings are correct (and unchanged) and my only device is my PC. There doesn't seem to be any Virgin network problems, so why am I suddenly getting this message?
on 06-05-2021 09:44
Hi hooopla
Thanks for posting. Please do make your own thread and we can assist further in sorting this out 🙂
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 06-05-2021 09:55
It's probably better to get CURL information from the user in this instance.
@hooopla Can you open a CMD window in Windows 10 (Not Powershell) or a Terminal window if using MacOS
Type in the following command
curl -v imaps://imap.virginmedia.com/ -u emailaddress:password
Copy and paste the output into a text editor and remove all instances of your email address and password using the find tool, then copy the edited output into a reply in this thread.
Tim
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-05-2021 10:02
I am having the same problem, but it appears to be on the "i-map" server. my email account on "pop-3" with a different email address works fine!!
06-05-2021 10:05 - edited 06-05-2021 10:05
@mazawatea
It is only the VM IMAP server that is at issue. That is what six pages of this thread are exclusively about If you want to contribute to resolving the issue follow the instructions in message 53 above and post the results here.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-05-2021 10:23
I have tried the command prompt suggestion and get the usual gobbledy **bleep** back!
The reply "Expected a proper numerical parameter .... try 'curl ..help' for more info.
Translate please
on 06-05-2021 10:28
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-05-2021 11:05
I am using windows 10 and I still need a translation!
on 06-05-2021 11:24
Just carefully type in the command exactly as shown, including the spaces, but put your own email address instead of "emailaddress" and your own password instead of "password"
on 06-05-2021 12:32
To get a command window up - just type CMD into the search bar and press enter.
Tim
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 06-05-2021 13:32
Hi everyone,
Thank you for your patience whilst we are looking into this IMAP issue. A ticket has been raised under F008999790 and we hope to get it resolved as fast as we can.
Thanks,
Lisa