on 17-05-2022 10:45
Hello,
On the 5th April I raised a call on this community about not being abled to create new email addresses. I currently have 8, so should be able to create 2 more as we are allowed 10 in total.
I have phoned via 150 or 151 and talked to someone who raised a ticket that would get passed over to 3rd line support. They stated it would take around a week to resolve. The system claims I have used all 10 email addresses yet can only see 8 online
Sadly, we are now in mid May and the problem still exists. This is now beyond a joke, so can someone provide some real help ASAP?
on 18-05-2022 08:35
Not an answer I'm afraid, but just to say that I really hope you don't have to leave Virginmedia broadband for any reason. Because then you will lose all 8 or 10 email accounts together.
on 18-05-2022 09:16
on 19-05-2022 09:27
Hi there @Morrile
Thank you for your post and welcome back to the community forums!
I'm so sorry to hear you have faced this issue with your email!
What happens exactly when you try to set up the email? Do you get an error message at all?
Thank you.
on 19-05-2022 19:43
on 19-05-2022 20:26
@Morrile wrote:
Hello Ash_C,
Snip...
If all the above is not true, then we cannot believe anything VM (inc India) say.
...snip
That would be a wise course of action, as the conversation you have described sounds like the typical load of old made up rubbish we hear about far too often.
Oh and it almost certainly hasn't been escalated to third line, which assumes, of course that third line support actually exists!
You were fobbed off, sadly not a too uncommon occurrence as reported here, but at least it got you off the phone and they can chalk up another 'successfully' closed call - have to keep those stats up, no?
on 20-05-2022 13:37
on 21-05-2022 13:54
Hi @Morrile,
I can see you were in PM with my colleague Vikki regarding this issue previously and you were advised, you have reached the limit for the number of email accounts we can offer each customer.
Please note, from May 2022 Virgin Media will be phasing out the ability for customers to create new Virgin Media email addresses. Customers with an existing Virgin Media email address will not be affected, their mail account will remain as is as advised here
Apologies for any inconvenience caused.
21-05-2022 14:03 - edited 21-05-2022 14:06
@Morrile wrote:
I have been thinking that possibly VM just want to dump email services altogether... to match what other ISP's are offering. I shall wait and see as I am allowed 10 email addresses and if I cannot have 9, it's game over!
Looks like you were right. VM's email effort is finally going to be given the coup de grace. Since they have never been able to run it reliably this is probably just the only decent thing to do.
on 22-05-2022 09:52
Hello Ayisha_B
quote: "I can see you were in PM with my colleague Vikki regarding this issue previously and you were advised, you have reached the limit for the number of email accounts we can offer each customer."
Seeing that I was allowed to create 10 email accounts and only have eight, how can I have reached the limit? However, it would be nice if VM had emailed users to the affect "from May 2022 Virgin Media will be phasing out the ability for customers to create new Virgin Media email addresses" rather than wasting all this time because VM failed to communicate clearly up and coming changes.
Therefore, assuming I can rename an account? If that's the case when I have moved all my blueyonder.co.uk account to virginmedia.com accounts rather than delete 3 accounts I can rename one and delete two.
Kind regards,
Morrile