server email forward rules

[pjc12345]

hi - i have a rule set at the server level ( I believe) that autoforwards everything to a different email account (gmail in fact). I want to remove this rule but the new UI doesn't show me this and its definitely not in my mail client but it's still running.

can i get to the old server rules page or somewhere where this rule still exist?

am i looking in the wrong place?

[用心棒 · Accepted solution]

Sign into webmail and:

• select ⚙ > E-Mail > Auto forward… or on mobile platform Settings > E-Mail > Auto forward…
• toggle the Auto forward switch off

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[pjc12345]

thanks - i was confused by the fac that i seemed to have a forwarding rule on already but it wasn't showing

in fact i discovered it was gmail pulling the emails in rather than VM sending them - so it's now resolved

thanks anyway for a quick response

[Reece_MH]

Hi @pjc12345,

Thanks for the update on this. I'm glad to hear you've been able to get things resolved using the fix provided by 用心棒 - if you do need anything else, feel free to create a new post and our team/community will be happy to assist.

Cheers,