secondary email

[Stody0]

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

any ideas on how to resolve this issue ?

Many thanks

AL

[albob]

have a read of the sticky at the top of the page

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

[Robert_P]

Hello Al,

Sorry to hear of the problems accessing your email account, we appreciate you taking the time to raise this via the forums.

I can see you have spoken to a member of the team and they have requested this be looked into by the back office team, albob has also linked to a post with tips on how to resolve this also. It can take up to 5 working days for the IT team to resolve these issues and if you're still experiencing issues after this time let us know here.

Rob