Menu
Reply
  • 1
  • 0
  • 0
Constantine214
Just joined
216 Views
Message 1 of 3
Flag for a moderator

retrieving old ntlworld messages

Hi i'm trying to retrieve messages from my old ntlworld account because i need to delete an old twitter account which used the ntlworld email... how can i retrieve the email?

 

Constantine

0 Kudos
Reply
  • 1.1K
  • 98
  • 581
MissPasko
Knows their stuff
205 Views
Message 2 of 3
Flag for a moderator

Re: retrieving old ntlworld messages

It sounds like you are no longer a VM broadband customer?  In which case your right to access the email address ceased 90 days after that account closed.

Check if the email address is still active somewhere in the VM system - use mailtester.com to get an indication.

If you can remember the password, you might get emails to download to an email client such as Thunderbird.

But VM staff are under no obligation to help you get access to something you no longer pay for. The most they will do is arrange for complete deletion if that hasn't already happened.


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
0 Kudos
Reply
Highlighted
  • 9.74K
  • 1.07K
  • 4.63K
Superuser
Superuser
200 Views
Message 3 of 3
Flag for a moderator

Re: retrieving old ntlworld messages

And you can discuss with twitter how you might go about deleting your account with them using methods that do not involve access to your former e-mail address.

-----------------------

Superuser 18/19.
Use Kudos to say thanks
Tick an answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.