reading emails problems

[kingfisher2]

I am not sure I will be able to explain my problem being 84 years old . On looking at my emails when after looking at one email when I go on to the next email the one I looked stays red I then go onto the next one that goes red with a statement saying 2 messages selected and so on . I found if I right click on the red one the red disappears and I can go on to the next and so on. I  am sure no one can  understand  my rubbish query. lol

[coenoby · Accepted solution]

@kingfisher2 

Yours is not a rubbish query and you have explained it very well.

I'd suggest that to select the email you want to read you should simply click somewhere on the subject line of the email (ringed in blue).

What you are seeing suggests that you are clicking on the selection box (ringed in red in the image below).

That image shows the VM email screen as it appears in the compact view. You may have yours set to display using one of the other views but the principle will still be the same.  Click on the subject text rather than the square selection box on the left.

Try that and see if it helps.

Coenoby

[kingfisher2]

thanks for that very helpful

[kingfisher2]

thanks for that I will try that 

[Carley_S]

Hi @kingfisher2 

Welcome back to the community forums. 

Sorry to hear you're having some issues with your emails. 

This is in no means a silly or rubbish question, please do let us know if the help kindly provided by coenoby has resolve this for you. We'll be here should you need any further support at all. 

[kingfisher2]

still having problems still saying oauth before  virgin media. on my iphone all ok on laptop and desktop very frustrating

[kingfisher2]

still a frustating problem

[Ashleigh_C]

Hi there @kingfisher2 

Thank you for popping back to us and I am so sorry to hear that your issues have continued. 

Can I ask if you can elaborate on what is happening so we can best advise?

[kingfisher2]

Have you had my reply I sent just now.l am not used to this sort of thing 

[kingfisher2]

I can read my emails on my laptop and desktop, but unable to on my iphone. When I enter virginmedia  it comes up but there are the following  letters in the front "oauth" then a notice comes up saying unable to connect. Sorry to be a nuisance , but at 84yrs old find it very confusing.