"mailbox unavailable."

[adam61]

I have been locked out of my email account at a truly critical moment - I need to send out invitations to my wife's funeral today - and I can't find anyone at Virgin to help me. However I see that a Virgin agent was able to help someone else out who was in my position - please please can you do the same for me? Thanks Adam

[Kath_F]

Hi Adam, 

Welcome to the forums, it's great having you on board with us in the Community although I am sorry about the circumstances that have led to you needing to contact us today. 

We can certainly take a look at this for you but in order to help, I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Adam,

Thanks for coming back to me on this one via private message. 

I'm glad to hear things are resolved for you now. If you have any further issues, please pop back and let us know so we can help further. 

Take care and once again, apologies for the inconvenience this may have caused. 

Thanks,