"Your mailbox is not available at the moment"

[Callum2706]

For the past 48hrs I'm seeing the oh so helpful error message:

"Your mailbox is not available at the moment

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

My understanding has always been that error usually means the email account has been locked by Virgin Media and normally needs attention from VM to re-enable it.

Already called VM but they haven't rectified the issue in their promised timescale of 4 to 24hrs. 

Really need to access mailbox as expecting crucial emails therefore can someone re-enable my mailbox immediately!

Thanks in anticipation of getting the service I pay for.

[Graham_A]

In the first instance you will need to follow the steps set out here: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

The VM Forum Team will ask you to do this before they can help further.

[Natalie_L]

Hi Callum2706

Welcome and thank you for posting. 

I am sorry to hear you are experiencing issues with accessing your mailbox. 

Can you please let us know if you have been able to complete the steps detailed in the link provided by Graham_A?

If so, have this resolved the issue?

If not, please don't worry as we will be able to help 🙂 

Thanks