Virgin Media Community

[veauclin]

Hi i have a bit of a problem. i'm trying to access on old ntlworld mailbox is that possible to do ???

[MissPasko]

Are you a current VM broadband customer?

Is the address showing when you log in to my virgin media billing area? (A primary address would be on the my profile page/scroll down to my services, or on the manage accounts tab for secondary addresses)

Is the address showing as valid if you run it through mailtester.com?

You can reset the password following the advice here: https://www.virginmedia.com/help/virgin-media-reset-username-and-password

The answers to these questions will help us to guide you.  Let us know how you get on.

[veauclin]

i am indeed a current VM customer. it doesnt show on my mail adresses when i log on no.  its a very old account. and wont have been used in a long long time. mailtester doesn't find it no.

[Graham_A]

If mailtester.com is not finding it or is returning a red result then the email account is gone for good.