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outlook mail

rayzor
On our wavelength

Had it years running fine i got hacked on facebook lost acount  then it hit my email got locked by virgin finallgot it back today but i can not sigh into oulook or any mobile email apps

 

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Graham_A
Very Insightful Person
Very Insightful Person

@rayzor If you have changed the password in order to get back into the account you will need to use a generated app password for email clients such as Outlook.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

@rayzor If you have changed the password in order to get back into the account you will need to use a generated app password for email clients such as Outlook.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

rayzor
On our wavelength

Many thanks Graham worked fine

cheers