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jackmarch
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Message 1 of 10
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outgoing email incorrectly bouncing as spam

I'm getting this message every time I reply to one person's email - only when I reply, not when I send exactly the same email.  Also prevents me from me replying to any email where she is included on the list of recipients.  Very frustrating.  I've deleted her email address for obvious reasons:

Message could not be sent to the following recipients: [] (554 - 554 5.2.0 SMTP602 Message contains Spam Content ;id=boMVhWqmR2OysboMVhiK1b;sid=boMVhWqmR2Oys;mta=smtp1.tb;d=20190614;t=174331[CET];ipsrc=172.25.160.151;

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chrisxp
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Message 2 of 10
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Re: outgoing email incorrectly bouncing as spam

Hey,

Is this on virgins email service or elsewhere?

Are you able to get yourself and her to provide full headers of the email?

If you let us know what email client your using we can provide instructions on how to show headers.

Obviously once done you can mask email addresses/IP's if you wish.

Thanks,


Happy Virgin Customer

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Superuser
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Message 3 of 10
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Helpful Answer

Re: outgoing email incorrectly bouncing as spam

The matching data used by spam filters is frequently updated and false positives usual clear themselves in 6, 12, 24, or 48 hours. If the issue persists then you will need to wait for a forum team member to:

  • liaise with the spam filter service provider to help resolve the false positive; be aware it can take the forum team a few days to work through to your post.
  • request the email's source text via 2019-04-30.jpeg (Private Message, located towards top right) which you will not have because the Spam Content Found warning prevented the message from being sent. To work around this sign into webmail and send the email to yourself (at a Virgin Media domain) and retrieve the source from your Spam folder.
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jackmarch
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Message 4 of 10
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Re: outgoing email incorrectly bouncing as spam

Thanks for that - it's been happening for a few weeks now.  Also, I can't forward the email to myself, because it thinks it's spam.  I could view the source through the original though,no problem.

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jackmarch
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Message 5 of 10
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Re: outgoing email incorrectly bouncing as spam

Here is the source (I've replaced personal data with x's):  

Return-Path: <xx@xxxxxxx.co.uk>
Delivered-To: xxxxxxxx@blueyonder.co.uk
Received: from md7.tb.ukmail.iss.local ([212.54.57.70])
by mc40.tb.ukmail.iss.local with LMTP id WMURMGylA12cSAAANRz1kQ
for <xxxxxxx@blueyonder.co.uk>; Fri, 14 Jun 2019 15:47:24 +0200
Received: from smtpclienthelo ([212.54.57.70])
by md7.tb.ukmail.iss.local with LMTP id 4LSWBmulA11WXwAAKMCudg
; Fri, 14 Jun 2019 15:47:24 +0200
Authentication-Results: ukmail.iss.as9143.net;
spf=pass (40.107.10.113;xxxxxxx.co.uk);
dkim=pass header.d=xxxxxxx.onmicrosoft.com;
dmarc=none header.from=moohara.co.uk (dis=no_record);
X-Env-Mailfrom: xx@mxxxxxx.co.uk
X-Env-Rcptto: xxxxxxx@blueyonder.co.uk
X-SourceIP: 40.107.10.113
X-CNFS-Analysis: v=2.3 cv=XdH3M7x5 c=1 sm=1 tr=0
a=OnT7DawCAZ2cKmQrkI4+aA==:117 a=nrnkTzISOtYA:10 a=4leoCVO-yPQA:10
a=kj9zAlcOel0A:10 a=xqWC_Br6kY4A:10 a=dq6fvYVFJ5YA:10
a=TV1IOb7fWT0oFmjsXdMA:9 a=CjuIK1q_8ugA:10
Received: from GBR01-LO2-obe.outbound.protection.outlook.com ([40.107.10.113])
by mx3.tb.ukmail.iss.as9143.net with ESMTP
id bmY8hZE9p2sODbmY8hFIUO; Fri, 14 Jun 2019 15:47:24 +0200
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=moohara.onmicrosoft.com; s=selector1-moohara-onmicrosoft-com;
h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
bh=4ht9G50SlYlr7BPTCuy+KjNotHQlLEXbSKghIYlF3TI=;
b=GLbbzFCrlZ2YR+ciys3AUQ4oeXLU5Tv2WR1TAvV0ndDiTr+b809KDLIZUVrqiw1s2dREHkRAttLLBvzw0yyRMdYLU75vFFhEntIcHny8AvjQWDFgMiNhVQyB72urtsQ8qBwqvjPIAal9edjNdRIqV0raPAln8k2Y8WGobIqJH9U=
Received: from LO2P123MB1949.GBRP123.PROD.OUTLOOK.COM (20.176.155.20) by
LO2P123MB2160.GBRP123.PROD.OUTLOOK.COM (20.176.156.138) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.1987.12; Fri, 14 Jun 2019 13:47:23 +0000
Received: from LO2P123MB1949.GBRP123.PROD.OUTLOOK.COM
([fe80::c467:9d64:1a13:f160]) by LO2P123MB1949.GBRP123.PROD.OUTLOOK.COM
([fe80::c467:9d64:1a13:f160%6]) with mapi id 15.20.1987.010; Fri, 14 Jun 2019
13:47:23 +0000
From: xxxxx <xx@xxxxxx.co.uk>
To: "xxxxxxxxx@blueyonder.co.uk" <xxxxxxxxx@blueyonder.co.uk>
Subject: Test two
Thread-Topic: Test two
Thread-Index: AQHVIrexuIizOQbgIUSUKMl0afrvUw==
Date: Fri, 14 Jun 2019 13:47:23 +0000
Message-ID: <F360264C-C4F0-4A4B-8881-DCEC4F49DF68@moohara.co.uk>
Accept-Language: en-GB, en-US
Content-Language: en-GB
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
authentication-results: spf=none (sender IP is )
smtp.mailfrom=xx@xxxxxx.co.uk;
x-originating-ip: [82.132.185.74]
x-ms-publictraffictype: Email
x-ms-office365-filtering-correlation-id: 17c83383-cf89-4b53-6ee7-08d6f0ced485
x-microsoft-antispam:
BCL:0;PCL:0;RULEID:(2390118)(7020095)(4652040)(7021145)(8989299)(4534185)(7022145)(4603075)(4627221)(201702281549075)(8990200)(7048125)(7024125)(7027125)(7023125)(5600148)(711020)(4605104)(1401327)(2017052603328)(7193020);SRVR:LO2P123MB2160;
x-ms-traffictypediagnostic: LO2P123MB2160:
x-microsoft-antispam-prvs:
<LO2P123MB21603EE035B796D242EBB7909DEE0@LO2P123MB2160.GBRP123.PROD.OUTLOOK.COM>
x-ms-oob-tlc-oobclassifiers: OLM:2089;
x-forefront-prvs: 0068C7E410
x-forefront-antispam-report:
SFV:NSPM;SFS:(10019020)(376002)(136003)(396003)(366004)(39830400003)(346002)(199004)(189003)(81166006)(102836004)(53936002)(8936002)(74482002)(2906002)(68736007)(33656002)(6916009)(3480700005)(26005)(508600001)(71190400001)(8676002)(2501003)(1730700003)(71200400001)(6116002)(76116006)(3846002)(186003)(73956011)(66946007)(316002)(2351001)(5660300002)(7116003)(221733001)(66476007)(486006)(6486002)(64756008)(81156014)(66556008)(5640700003)(36756003)(99286004)(2616005)(66066001)(6436002)(66446008)(4270600006)(14454004)(476003)(19618925003)(25786009)(305945005)(6512007)(558084003)(555874004)(256004)(7736002)(86362001)(6506007);DIR:OUT;SFP:1102;SCL:1;SRVR:LO2P123MB2160;H:LO2P123MB1949.GBRP123.PROD.OUTLOOK.COM;FPR:;SPF:None;LANG:en;PTR:InfoNoRecords;A:1;MX:1;
received-spf: None (protection.outlook.com: xxxxxx.co.uk does not designate
permitted sender hosts)
x-ms-exchange-senderadcheck: 1
x-microsoft-antispam-message-info:
u6tETYg+fBdhclOOlPF7gc/lcy/s6ZNc6werWs1dch/n+9fmFUjW/XSD7GQiRSYSWmDCmMfvWlalC0HbVb1jh8AtFLh7Zc0ktr2V6ri1qIC6CNmC1QfNviD3Bo+KMMT7YtIEoptX7IcbJW/xcbVV/VLkb3oNIPewWfH/TanU/U4wdzuGL3D2blFpurCadGq/7zPAfhD2NBt891mGGcgxjcXyVWIO+OE+avDXj75S/0Zlyrd92xnUSlXtQw7TmozdMq/Iy3yL8ghsMT0L7qq0CruqobsHbISYx5nlD/Wx/KYuuDUhO7NGlvGun1fVvbmZ8KMDeGfTTbZeLZYP2vB29rHQkSuSeTtC9eDxAxxNoglxXCuzcY9SO9Qp4/CA70kAmpXxF7Ldx9bzIRrJ1mfWsv3MIW6th1NgNQNoBozW5ko=
Content-Type: text/plain; charset="us-ascii"
Content-ID: <6D50E2CDDE11D34CB004F48F23949724@moohara.co.uk>
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
X-OriginatorOrg: xxxxxx.co.uk
X-MS-Exchange-CrossTenant-Network-Message-Id: 17c83383-cf89-4b53-6ee7-08d6f0ced485
X-MS-Exchange-CrossTenant-originalarrivaltime: 14 Jun 2019 13:47:23.7518
(UTC)
X-MS-Exchange-CrossTenant-fromentityheader: Hosted
X-MS-Exchange-CrossTenant-id: 27810715-1d31-4e72-ba33-a8d66170af54
X-MS-Exchange-CrossTenant-mailboxtype: HOSTED
X-MS-Exchange-CrossTenant-userprincipalname: xx@xxxxxxx.co.uk
X-MS-Exchange-Transport-CrossTenantHeadersStamped: LO2P123MB2160
X-CMAE-Envelope: MS4wfHH6AUvSE/US3ISI1M4/2DsHPOJQ0oBPrpL5iQOVm8j1NV1kWTsO+5B3ZvjRz59hiNMRPWnVYoaPn1MjaGZ0LN5QWJf1H7S3v0LyDVGGbopz6Fe63jym
Uv9QCg+wDXoXb97EORXzdx7JRP4zH7+uNJ0gjqMHuW+m5Opqi1DeQHN8sdbwHfx25OyCiKw8TZqdrfG4AT93AbzCK0QZaSJfWIbxpy9wdkBVtftl3VMu9Avc

 

Sent from my iPhone

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jackmarch
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Message 6 of 10
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Re: outgoing email incorrectly bouncing as spam

Thanks very  much for your help.  I thought the issue was resolved when I managed to reply to an email from this particular person, but I've just tried replying to another one (which I've just discovered in my spam folder) and it bounced.  I've not heard from a forum leader, is there a way to contact them direct?  This seems a very clunky way of getting help!  Anyway, should a forum leader happen by, here is the message I got:

 (554 - 554 5.2.0 SMTP602 Message contains Spam Content ;id=eFAfhWoDXkBLUeFAfhjq0T;sid=eFAfhWoDXkBLU;mta=smtp3.tb;d=20190621;t=104521[CET];ipsrc=172.25.160.156;

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Superuser
Superuser
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Message 7 of 10
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Helpful Answer

Re: outgoing email incorrectly bouncing as spam

@jackmarch, I have flagged your post to the forum team however be aware it can take them a few hours / days to work through to your post. In the meantime can you confirm when the issue occurs the text moohara.‌co.‌uk appears somewhere in the email?

@ModTeam, FYI: the Spam Content Found warning is being triggered by the text moohara.‌co.‌uk. If Cloudmark require the email source this can be obtained by sending yourself an email with the text and retrieving it from your Spam folder

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jackmarch
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Message 8 of 10
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Re: outgoing email incorrectly bouncing as spam

No, it does not appear in the email.  

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Superuser
Superuser
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Message 9 of 10
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Re: outgoing email incorrectly bouncing as spam

Out of curiosity, what is the email address domain of the person you cannot reply to; if appropriate to disclose?

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Moderator
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Message 10 of 10
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Re: outgoing email incorrectly bouncing as spam

Hi jackmarch,

Very sorry to hear you are having trouble with this.

I would love to help and get this investigated for you, however, to be able to do this, I would need some further information from you.

I'll drop you a PM asking for the details we would need, if you can reply to that message, I will be more than happy to help.

Thanks

Lindsey_C

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