one ntl world email account only working on browser

[M40]

Our family has ntl world email 2 account days ago one of the my wife's just stopped on all platforms apart from browser. iPhone, outlook, on a mac all state "Unable to verify account name or password" and the password cannot be updated. My account for example is OK? Why please?

[dannylau · Accepted solution]

At a guess it is in the process of being deleted, if you have Virgin broadband you can get the emeail attached to your virgin account, if you do not have virgin broadband a virgin rep may be able to give you temporary access but you will need to make provisions as the account will be closed

[M40]

I finally got hold of tech "help" from Virgin site - Virgin made it frustrating trying find help not for mobile, broadband connection etc but eventually got a human who was very helpful and reset my wife account. Thanks for responding.

[Kath_F]

Hi M40, 

Thanks for your post and a big welcome to the Community. It's great having you on board with us. 
I'm sorry to hear your wife was having an issue accessing her email address but I am glad things are resolved now. 

If you do have any further issues, pop back and let us know. 

Take care,