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Therese
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ntlworld sent messages missing

none of the messages sent from .ntl.world are being saved in the 'sent' folder. they have disappeared. however the are being received by the recipiant can they be somewhere else? I have checked 'drafts'
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用心棒
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Message 2 of 9
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Re: ntlworld sent messages missing

Is this occurring in webmail or elsewhere; if the latter please give more detail?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Therese
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Re: ntlworld sent messages missing

Thank you for responding. The problem was just in replies to emails which were not being saved in drafts or in sent  folder. I wasnt able to find them anywhere.

Thankyou

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用心棒
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Message 4 of 9
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Re: ntlworld sent messages missing

Was this occurring in webmail?

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Therese
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Re: ntlworld sent messages missing

what do you mean by webmail? It is in Ntlworld.com Virgin Media. No problems with my gmail account

Terry

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Message 6 of 9
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Re: ntlworld sent messages missing

Virgin Media Mail can be access via a web browser here: https://mail2.virginmedia.com. If you are not accessing your ntlworld.com email address via webmail then which email client are you using; check the latter's setting to make sure Draft and Sent folders are correctly set?

Therese
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Message 7 of 9
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Re: ntlworld sent messages missing

On P. C. I USE THUNDERBIRD. checked settings and made an adjustment and it seems OK now. 

Thank u so much for your input. 

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Melissa_F
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Message 8 of 9
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Re: ntlworld sent messages missing

Hi Therese, 

 

I'm glad you've got the help you needed from our community and this is now working for you 🙂

 

Thanks

 

Melissa

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Therese
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Message 9 of 9
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Re: ntlworld sent messages missing

yes all OK now thank you

Terry

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