none of the messages sent from .ntl.world are being saved in the 'sent' folder. they have disappeared. however the are being received by the recipiant can they be somewhere else? I have checked 'drafts'
Virgin Media Mail can be access via a web browser here: https://mail2.virginmedia.com. If you are not accessing your ntlworld.com email address via webmail then which email client are you using; check the latter's setting to make sure Draft and Sent folders are correctly set?