@mmq wrote:
any advice appreciated
The "Your mailbox is not available at the moment....." error usually means that VM have locked the account for some reason. However, it may well be possible to unlock in yourself by resetting the password.
The advice in the error message is a bit confusing (in my view😉) but here's a hopefully more helpful outline of how you can reset the password, assuming you are a VM broadband customer.
Sign into your "My Virgin Media" account, that's the one were you can view your VM bills and package details) from here https://my.virginmedia.com/home/signIn
The MVM account interface is being updated but at the moment but once you have signed in you need to click on "Account settings" then "Account details"
If the email address is your primary address it will be displayed and you can change the password from there
If it is a secondary address you will need to click on the "Manage accounts" tab and select it from the list
Once you have selected the address, click on View/Change to the right of the address
Then click on Change to the right of password and follow the instructions
Be sure to change the password to something you have not used before. Once you have changed it there is no need to wait 2 days but best to leave it 30 minutes before trying to access the email account to allow time for the change to synchronise across the VM servers.
Try that and see if it works for you. If not, one of the Forum Team (VM employees who support this forum) can arrange to get this sorted for you. Post back how you get on with the password change.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
