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ntlworld email not working on Android

Frustrating that cannot send emails from my Android phone despite deleting and restoring account several times.latest error message after deleting and trying to reinstall email on XperiaXA2 :-

"connection error

525.5.7.13 Authentication

denied (VM321)"

 

Can anyone help resolve the issue please ?

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Re: ntlworld email not working on Android

are you using the correct server name and user/pass?
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Re: ntlworld email not working on Android

I followed instructions from website so hopefully I am?...am not tech-minded am afraid...
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Re: ntlworld email not working on Android

POP3 or IMAP?
what email client are you trying to use?
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Re: ntlworld email not working on Android

just checked settings and shows as imap

as for client?...it just says "email" on the logo on display....did say I wasn't tech minded...:)
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Re: ntlworld email not working on Android

Prior to the VM321 what error code were you seeing?

VM321 is too many invalid SMTP auth attempts per hour.  So you’ll need to hold fire before trying again.

I take it you are using the same email address and password as for incoming.  Is this correct?

Tim

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Message 7 of 34
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Re: ntlworld email not working on Android

Just get notification that message not sent 

DDo not have this issue with other email account used on phone. Not sure if it is because the other account is a Google mail account 

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Re: ntlworld email not working on Android

Hi Chrisq6,

 

Are you able to sign into your email account using a web browser and not via the email app on your phone?

 

Can you try signing into this page and let us know whether you can get in?

 

Thanks,

 

Lisa

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Re: ntlworld email not working on Android

Hi Linda

Able to sign in on browser on both android phone and laptop

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Re: ntlworld email not working on Android

Can you try sending an email via your browser? Do you still get the same error message?

 

Also please try changing your email password and try again to see if your can send emails.

 

Thanks,

 

Lisa

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