@netball wrote:
my ntlworld.com e-mail is asking for a password which when I enter the password is saying incorrect.
That error message appears to be coming from the third party email client (such as Microsoft's Mail or Outlook) or an email app on your phone.
Sadly, when these apps and clients cannot access the VM email server they often default to reporting a password problem when in fact the underlying issue lies elsewhere.
The first thing to trouble shoot the problem is to see what error message you get when you try to sign into that email account directly via the VM webmail service. Enter that ntlworld email address here https://mail2.virginmedia.com/ and then enter the existing password when prompted.
See what error message (if any) that you get and then follow step 1) or 2) as appropriate.
1) If you get the "mailbox unavailable" message then you will need to rest the password.. You can do that by signing into the "My Virgin Media" account for that email address:
Sign into the "My Virgin Media" account for that email address from this link https://my.virginmedia.com/home/signIn using that ntlworld email address and existing password.
Once you have signed in click on the "Account settings" tab and then the "Account details" tab. Scroll down that page and you will see a place to edit the password. Change the password to one you have never used before and then sign out. Then leave it at least 30 minutes before trying to access the email account.
2) If you get any other error message from the VM website then post that error message on here.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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