Menu
Reply
  • 18
  • 0
  • 3
EJ72
Tuning in
395 Views
Message 1 of 14
Flag for a moderator

ntlworld.com Email issues

Can anyone help me access my emails please!

0 Kudos
Reply
  • 11.14K
  • 1.49K
  • 4.81K
Superuser
Superuser
384 Views
Message 2 of 14
Flag for a moderator

Re: ntlworld.com Email issues


@EJ72 wrote:

Can anyone help me access my emails please!


Not until you provide more detail as to what is stopping you from accessing your emails.

A good starter would be to confirm that you have a current paid for Virgin Media broadband account and that you can see the email address concerned listed under My Profile or Manage Accounts when you log into My Virgin Media with your primary account details.

Then any error messages you are seeing would be helpful, but remember to obliterate any personal details such as the full email address.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
  • 18
  • 0
  • 3
EJ72
Tuning in
374 Views
Message 3 of 14
Flag for a moderator

Re: ntlworld.com Email issues

I have a VM account with email and TV & phone.
0 Kudos
Reply
  • 11.14K
  • 1.49K
  • 4.81K
Superuser
Superuser
369 Views
Message 4 of 14
Flag for a moderator

Re: ntlworld.com Email issues


@EJ72 wrote:
I have a VM account with email and TV & phone.

Ok, so you pay VM for TV  and phone.  Unfortunately without a VM cable broadband account you will not be able to use the VM email  service.

It could be that your ntlworld email address was set up some years ago and is no longer  linked to a VM broadband account and therefore is now treated as n orphaned account.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
0 Kudos
Reply
  • 18
  • 0
  • 3
EJ72
Tuning in
366 Views
Message 5 of 14
Flag for a moderator

Re: ntlworld.com Email issues

I have always been using VM email! I used it just the other day! my account was an  username@ntlworld.com

0 Kudos
Reply
  • 11.14K
  • 1.49K
  • 4.81K
Superuser
Superuser
361 Views
Message 6 of 14
Flag for a moderator

Re: ntlworld.com Email issues


@EJ72 wrote:

I have always been using VM email! I used it just the other day! my account was an  username@ntlworld.com


I don't doubt at all that you have been using the email address until recently.  However, so far you have not confirmed that you subscribe to a Virgin Media home cable broadband account, nor have you provided any diagnostic information for the issues you are having eg error messages.

What is the answer to my earlier question as to whether you can see the email account concerned listed under My Profile or Manage accounts when signed into My Virgin Media with your primary account details?

 

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
  • 18
  • 0
  • 3
EJ72
Tuning in
357 Views
Message 7 of 14
Flag for a moderator

Re: ntlworld.com Email issues

I did say I had an account! I have email/ TV/phone. its not showing an error its just now showing up as this

 

User name
 
Password
 
 
Confirm new password
 
 
 
 
 
0 Kudos
Reply
  • 11.14K
  • 1.49K
  • 4.81K
Superuser
Superuser
349 Views
Message 8 of 14
Flag for a moderator

Re: ntlworld.com Email issues

I give up - there is no such thing as an email /TV /Phone account with VM. There needs to be a broadband account to enable continued use of a VM email address.  Over to the clairvoyants on the forum for further insight.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
  • 18
  • 0
  • 3
EJ72
Tuning in
342 Views
Message 9 of 14
Flag for a moderator

Re: ntlworld.com Email issues

MATE

I didnt ask you to answer me! Its pretty damned *******obvious I mean broadband I was explaining all the services I have with VM.

Bit of advice, if you are going to reply to people might be an idea not to try and be so *********smug!

[MOD EDIT: Inappropriate Language removed, please review the Forum Guidelines]

0 Kudos
Reply
  • 18
  • 0
  • 3
EJ72
Tuning in
297 Views
Message 10 of 14
Flag for a moderator

Re: ntlworld.com Email issues

Please, can anyone help me with this as I really need to access my emails!!!

 

To recap;

 

I have a chromebook

I have a VM account that has broadband and could access my emails just the other day but cant now and have no idea why!

0 Kudos
Reply