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BiscuitBandit
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ntl world email

Hi, when I joined virgin I was told my partner could access his ntlworld email account via my account. He is now no longer with virgin but we can't seem to find how to log into his account via mine. Can anyone tell me what I need to do.  Many thanks.

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Superuser
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Re: ntl world email

if his account was never moved to your account it will of closed 90 days after he closed his account.

It would not be as simple of someone told you.

You should of had to move this email accounts to your account and lose any already on your account.

If the account is still on the system VM should be able to do a Move and transfer but this will lsoe any emails on your account already

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BiscuitBandit
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Re: ntl world email

Who do I contact at VM to move and transfer?
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Superuser
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Re: ntl world email

just the normal helpline but you will need both you and the other account holder as they will have to pass security for both accounts.

not sure if this is something for forum team can help with

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Forum Team (Retired) Jen_A
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Re: ntl world email

Hi BiscuitBandit,

We should be able to help with this. I have sent you a PM (purple envelope top right) so that I can obtain the necessary information. If you've not already had this resolved just reply to my message and I'll be in touch.

Smiley Happy


Jen
Forum Team



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Forum Team (Retired) Jen_A
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Re: ntl world email

Just posting an update to say this is now resolved. Email address now linked to an active VM account and fully accessible Smiley Happy


Jen
Forum Team