multiple virgin email account access

[johnxf]

Hi Virgin,

I am a current customer of Virgin Media although I am travelling abroad at the moment.  I have a number of email accounts with Virgin and have been tryong to access one of them that belongs to my wife - [REMOVED] .  My main account email is, [REMOVED] .

The account address at home is:

[REMOVED]

Please let me know if I need to go through any security with you as required.  I can log into my [REMOVED] account but not the one beginning with [REMOVED] ...however, I would like to do so.  I am working through a secondary account at present so may need to go to my primary to view all email accounts - could you please advise...

Kind regards,

John

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[johnxf]

Hi Martin,

I have heard nothing from the back office team.  

I have also tried on the phone app and I was given a, 403: Forbidden Access error message.

If you could please help/ advise,

Regards,

John

[Martin_N]

Okay, what I will do is private message you so we can look into this further. 

^Martin