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pauljritchie
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mailbox unavailable

i can login to virginmedia but when i go into email i get the message mailbox unavailable. virgin support tried changing password for me then told me i need to speak to talkltalk cos they deal with @virgin.net email addresses. talktalk website suggests this isn't right? Help!

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Martin_N
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Re: mailbox unavailable

Hi pauljritchie,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue with your email address. 

 

I would like to look into this for you. What I will do is private message you so we can look into this. 

 

^Martin

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jem101
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Re: mailbox unavailable


@pauljritchie wrote:

Snip…..

virgin support tried changing password for me then told me i need to speak to talkltalk cos they deal with @virgin.net email addresses. talktalk website suggests this isn't right? Help!


No it isn’t right, the VM support people were either outright lying to get you off the phone, or just completely ignorant of the situation regarding the old Virgin.net addresses - I’m not too sure which one of these possibilities is the most reprehensible!

Quick question, are you still a current VM broadband customer? If so, if you log into the myvirginmedia.com website, do you see your email address listed?

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