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drewells25
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mailbox unavailable

Hi

Whenever I try to login to an email address I've been using for years, I get the following message. 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Also, the mailbox seems to be sending out phishing emails to all my contacts.  I have change my Virgin Media username and password but still cannot log in to this particular mailbox.

How can I get back in to this mail box or even delete it so it doesn't send out these offensive emails.

Any ideas anyone?

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Zak_M
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Re: mailbox unavailable

Good morning @drewells25 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your email address. 

 

Please can you let me know, are you currently a virgin media customer? 

 

Kind regards,

Zak_M 

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jackie13
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Re: mailbox unavailable

Hello ...

I have the same issue.

Jackie

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Zak_M
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Re: mailbox unavailable

Good morning @jackie13 

 

Thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services. 

 

Are you able to let me know are you still a virgin media customer? 

 

Kind regards,

Zak_M

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jackie13
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Re: mailbox unavailable

Hi Zak ...

Yes

Jackie

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jackie13
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Re: mailbox unavailable

How long before this is sorted?

Jackie

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Zak_M
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Re: mailbox unavailable

Thank you for coming back to me. 

 

So that I can look into this further, I am going to need to drop you a PM so that we can get some account information, you will be able to find this in the purple envelope on the top right of the screen. 

 

Kind regards,

Zak_M

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