Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111from any other phone and select option 2.For details about how much it costs to call our team from a Virgin Media home phone, visitvirginmedia.com/callcosts. Call costs from other networks and mobiles vary.
I spent one and a half hours on the phone only to be disconnected. Not good enough.
I'm sorry to hear you've encountered this issue with your mailbox. I'll need to complete a security check to help further with this so will send a PM shotly to confirm a few details and hope to hear back from you soon.