loss of emails

[andywood]

help!

I have lost all emails - both phones and laptop.

Cant get through to the virgin media website either.

When I look at settings the usual IMAP/SMPT settings appear to have changed from imap.ntlworld.com to a imap.virginmedia.com account?

[用心棒 · Accepted solution]

Are you able to sign into webmail to confirm loss of emails?

FYI: recommended email client settings are:

Incoming

Account type	IMAP
Username	richard.branson@virginmedia.com
Server port	993
Authentication	Password
SSL/TLS	Yes
Server host	imap.virginmedia.com

or

Account type	POP3
Username	richard.branson@virginmedia.com
Server port	995
Authentication	Password
SSL/TLS	Yes
Server host	pop3.virginmedia.com

Outgoing:

Account type	SMTP
Username	richard.branson@virginmedia.com
Server port	465
Authentication	Password
SSL/TLS	Yes
Server host	smtp.virginmedia.com

[source:  Email settings change]

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[andywood]

Thanks

i can’t sign on to website - keeps saying it’s down and to check password!

however I notice that the info given is imap.virginmedia etc

this is different than old server as it used to be imap.ntlworld.com

i will try and change settings!

[andywood]

Settings changed

on phone now says no password- but I haven’t changed password!

it’s been 10 days now!

this happened before ( a few weeks ago) but emails have come back after a few days

[andywood]

How do we contact a virgin forum admin helper?

[andywood]

Resolved

found reference to accounts being locked.

password change has resolved issues

thanks

[Akua_A]

Hi @andywood,

Welcome to our community forums and sorry for the delay in getting back to you.

I am glad to hear your issue has been resolved with the help of our community.

Please do not hesitate to contact me if you need any further help.

Thanks,