on 18-11-2021 22:37
I am still paying Virgin Media for using my Blueyonder.co.uk email account. However I can't sign in with the new password given to me only recently by a Virgin Media operative in the Philippines ,
I can't change the password as is blithely suggested on the V.M.website because Virgin Media won't accept my Mother's maiden name even though I know full well what it is and how it is spelt , Incidentally I did try every option of upper and lower case characters .
On contacting 150 and with some difficulty managing to speak to a Human being instead of a Robot I was told the reason was something along the lines that Talk Talk have taken over Blueyonder and I was given a telephone number to ring .at Talk Talk Needless to say the Talk Talk operative I spoke to had no knowledge whatsoever of this supposed take over.
So what is to be done ? I need emails for my business like most people on this Planet do .!
Answered! Go to Answer
on 18-11-2021 23:06
@Mike-S1 The first thing to say is that the Talk Talk story is just that, absolute fiction. The blueyonder email domain remains absolutely under the control of Virgin Media.
You state that you are paying Virgin Media to use the email address by which I take it to mean that you have a current VM broadband account. When you sign into your My Virgin Media account with your primary username and password does the blueyonder email address concerned appear in the Virgin Media Mail section of the My Profile tab or the Manage Accounts tab?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 18-11-2021 23:06
@Mike-S1 The first thing to say is that the Talk Talk story is just that, absolute fiction. The blueyonder email domain remains absolutely under the control of Virgin Media.
You state that you are paying Virgin Media to use the email address by which I take it to mean that you have a current VM broadband account. When you sign into your My Virgin Media account with your primary username and password does the blueyonder email address concerned appear in the Virgin Media Mail section of the My Profile tab or the Manage Accounts tab?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 23-11-2021 13:44
Hi Mike-S1,
Thank you for reaching out to us in our community and welcome, we are sorry to hear you aren't able to access you Emails due to not being able to log in, in regards to Bueyonder going to Talk Talk I can advise this isn't the case, this was Virgin.net emails which went over to Talk Talk.
I have been able to locate your account with the details we have for you and can see you have spoken to us since your last post, do you now have access to your Emails?
Regards
Paul.
on 23-11-2021 15:07
@Paul_DN wrote:Snip...
in regards to Bueyonder going to Talk Talk I can advise this isn't the case, this was Virgin.net emails which went over to Talk Talk.
....Snip
Seriously?
on 23-11-2021 18:48
on 24-11-2021 18:51
Hi @Mike-S1,
Thank you for the update. I'm sorry for the issues that you faced, but I'm so glad to hear you've now been able to access your email service.
Please do let us know if there's anything more we can assist you with.
Thanks,