help mailbox unavailable

[IGL1]

Hi,

I have been unable to use email since 15th september 2021

I have a blueyonder email address, I access the email through mozilla thunderbird - the Pop/SMPT settings are correct, I can log in to virgin media - but when I try to access the webmail I get a "

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices." message

can you help?

[albob · Accepted solution]

Have you tried the actions outlined in this 'sticky' ?

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

[IGL1]

thanks!
I missed that, seems to have done the trick...