@pamhome wrote:
At first I didn't realise that this had been put there by the hacker but I managed to delete it, hopefully permanently. it appeared on one of our accounts, which wasn't blocked so I guess they also had access to that as well.
As well as deleting the forwarding set up by the hacker you also need to to reset the password on those hacked accounts. If you don't the hacker will be straight back into the account.
Here are the details of how to reset the password on VM email accounts:
Sign in from this link https://my.virginmedia.com/home/signIn using the the VM email address and existing password. That will take you to the relevant "My Virgin Media" account for that email address.
Then navigate to the "Account details" page by clicking on the "Update settings" tab and then you'll see the "Account details" tab. Scroll down that page and you will see a place to edit the password.
You should also consider changing the "Password recovery question", the option to do that is on the same page as the password reset option.
You also need to check any of online accounts that are linked to those email address, so accounts such as eBay and Amazon. When hackers set autoforwards it is often to enable them to scam (steal from ) one or more of your online accounts.
A final thought. The security protection on VM email account is not great so you could consider moving to another email provider which offers 2 Factor Authentication / 2 Step Verification. That gives another layer of security.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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