@Frogzone wrote:The entered credential or authentication information does not work or are no longer accepted by provider.
That error message normally also specifies the affected email address. Don't post the address here
The first thing to try is to see if you can clear the problem by resetting the password.
Sign in from this link https://my.virginmedia.com/home/signIn using the affected VM email address and existing password of the account. That will take you to the relevant "My Virgin Media" account for that email address.
Then click on the "Update settings" tab and then the "Account details" tab. Scroll down that page and you will see a place to edit the password. While you are on that page, make sure you set up a Password Recovery Question that should ensure you can use the Forgotten Password route in future.
If you can that you will have updated the password on the VM server and you now need to enter that password into the settings of the email client or VM webmail account that gave you that error message. The wording of the error suggests you are accessing this email account via VM webmail.
If so, sign into the webmail account as your usually do, click on the cog symbol
You should see a list of the email address you manage through webmail. Find the one that's giving you that problem and click on edit.
Scroll down the page and enter the new password in the Incoming server section.
Post back if you still have problems or cannot follow what I have posted.
Coenoby
