on 02-06-2021 13:20
for 5 days now Outlook on my computer shows this error code and will not download my ntlworld emails. I don't now what changed on Saturday. Despite googling I can't sort this out.
Answered! Go to Answer
on 03-06-2021 15:48
Untick check IMAP.
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on 03-06-2021 16:37
Hi @Trisha28
I don't think I can add anything to what ravenstar68 has said so far. If you could follow that advice?
Regards
Lee_R
on 03-06-2021 17:21
Thank you, Tim.
I've unticked the IMAP box, saved, and restarted the computer ( just in case) and still my e-mails don't come through. I still have the same error code.
on 03-06-2021 17:22
on 03-06-2021 17:38
Thanks for getting back to us @Trisha28
Can you please confirm whether or not you have more than one Virgin Media email address and if so do you have the same issue with both? I know that may sound a silly question. I just want to be sure.
Regards
Lee
on 03-06-2021 17:43
on 03-06-2021 20:53
Thanks @Trisha28
When you say redundant do you mean it's disabled? Or do you mean it's unused? If you can use it, is there a chance you could try accessing via outlook?
Regards
Lee
on 04-06-2021 07:34
Personally if it was my PC I'd try uninstalling Kaspersky altogether and see if the problem persists.
0x800CCC0E - is a very specific error code - It means, "I can't get a connection to the server". However from the curl test, we know that you can.
IMAP servers don't know what programs are trying to connect, all they do is listen for a connection on the designated port and handle the connection appropriately.
Therefore if curl can connect, there's no conceivable reason for Outlook not to connect either.
Tim
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on 04-06-2021 08:21
Hi , I meant unused. I can try accessing via Outlook. I'll give it a go.
on 04-06-2021 08:39
Hi,
I just tried adding my unused ntlworld account to Outlook. The suggested ports were 143 and 25 so I changed them to 993 and 465.
I then got this error message
"The connection to the incoming (IMAP) server was dropped. Please check the incoming (IMAP) server settings and try again."