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KevoB
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emails present on ipad and web client are missing in desktop Outlook client

I have an ongoing issue with emails that are present on iOS Mail on an ipad and present in the VM webmail client are missing in the desktop Outlook client.

For example I have an email from yesterday that I can see and locate by searching on my iPad and in VM webmail, but my desktop O365 Outlook client (thick client, not webmail) not have that email present. 

I have had numerous situations where this happens over the last few months.

Is this an Outlook setting issue?

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Very Insightful Person
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Re: emails present on ipad and web client are missing in desktop Outlook client

Are all email clients using IMAP?

If the email missing from Outlook is marked as unread in Mail does it appear in Outlook?

Is the view in Outlook filtered?

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KevoB
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Re: emails present on ipad and web client are missing in desktop Outlook client

Hi

Thanks for your assistance.

All email clients are IMAP.

If I mark it unread in iOS Mail, it reappears in Outlook Inbox. 

Outlook view has no filters.

 

Cheers

Kevin

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Re: emails present on ipad and web client are missing in desktop Outlook client

I also cannot locate these emails by searching in Outlook using the senders email address or the subject.
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Re: emails present on ipad and web client are missing in desktop Outlook client

If the view is not filtered then the only other suggestion that comes to mind is the sort order; which would not explain why search cannot find these emails.
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