on 24-12-2021 16:43
on 25-12-2021 09:57
@kingfisher2 wrote:Why are my emails going into my friends junk box
The simple answer is because which ever email service your friend uses has decided that your emails look like spam.😉
There was an issue a few weeks ago with Virgin Media emails sent to AOL, Yahoo and Sky email accounts all being flagged as spam. I have just sent a test email to my AOL account and that went into the spam folder so it seems that problem still exists.
VM was supposed to be looking into the issue but I don't know if that is still ongoing.
If your friend uses AOL / Yahoo /Sky (they are all on the same email platform) the work around is that if they mark your emails as "Not Spam" that usually solves the problem.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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on 25-12-2021 09:57
@kingfisher2 wrote:Why are my emails going into my friends junk box
The simple answer is because which ever email service your friend uses has decided that your emails look like spam.😉
There was an issue a few weeks ago with Virgin Media emails sent to AOL, Yahoo and Sky email accounts all being flagged as spam. I have just sent a test email to my AOL account and that went into the spam folder so it seems that problem still exists.
VM was supposed to be looking into the issue but I don't know if that is still ongoing.
If your friend uses AOL / Yahoo /Sky (they are all on the same email platform) the work around is that if they mark your emails as "Not Spam" that usually solves the problem.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 25-12-2021 11:48
on 25-12-2021 12:08
@kingfisher2 wrote:
virgin say they will look into it !!!!
That"s what the council told me when I reported the hole in the road outside my house. LOL. Happy Christmas!
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 25-12-2021 14:46
on 27-12-2021 09:03
Hey @kingfisher2,
Welcome back to the community and thanks for taking the time to post your issues on the forum.
Have the team advised you of any timescales or references for the problem to be resolved?
Regards,
Steven_L
on 27-12-2021 09:44
on 28-12-2021 10:03
Hi kingfisher2,
Thank you for reaching back out to us, I have been able to locate your account, I can see you have reported this, are you unable to send any emails or is it just to your friend where the issue is occurring?
Regards
Paul.
on 28-12-2021 11:24
on 29-12-2021 11:49
Good morning. Thanks for coming back to us. Has your friend marked your emails as 'not spam'? Kind regards,
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