Menu
Reply
  • 1.54K
  • 85
  • 155
Forum Team
Forum Team
202 Views
Message 11 of 17
Flag for a moderator
Helpful Answer

Re: emails bouncing back to sender

Hi Linny40,

 

Thank you for clearing that up, sorry for the confusion, I require a little more information, I will invite you into a private chat so I can get this.

 

I will send you an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

  • 165
  • 1
  • 3
linny40
Up to speed
164 Views
Message 12 of 17
Flag for a moderator

Re: emails bouncing back to sender

Thanks to Paul for his help in this matter is now sorted!!!

 

Thaks for being patient with me so we could get this sorted!!

0 Kudos
Reply
  • 9.93K
  • 1.09K
  • 4.72K
Very Insightful Person
Very Insightful Person
150 Views
Message 13 of 17
Flag for a moderator

Re: emails bouncing back to sender

@Paul_DN 

@linny40 

We are left wondering what the solution was. As the essence of the Forum is that knowledge is shared for others to search for afterwards would either or both of you care to expand on the rather enigmatic end to this thread.  And the community did provide some input too.  What was wrong, what solved it - please.



As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped



0 Kudos
Reply
  • 165
  • 1
  • 3
linny40
Up to speed
135 Views
Message 14 of 17
Flag for a moderator

Re: emails bouncing back to sender

it was something to do with my spam settings

 

only community input was someone flagged to a mod for me, who sorted it.

No idea what he did but something i VM had to do

0 Kudos
Reply
Highlighted
  • 1.54K
  • 85
  • 155
Forum Team
Forum Team
103 Views
Message 15 of 17
Flag for a moderator

Re: emails bouncing back to sender

hi all,

 

Sorry I didn't post this earlier as I appreciate how important it is to share any fixes with the community.

 

I flagged the issue to our internet security team, our internet security team  analysed the information and found the domain  http://kdcs.org/contact/ was tripping our spam filter.  they reviewed this domain and found it was fine.

They requested it to be de-listed. Once de-listing was completed, Linny40  was  able to send the email without further issues.

 

I am sorry I dont any further information on why it flagged in the first place.

 

Kind regards

 

Paul.

  • 9.93K
  • 1.09K
  • 4.72K
Very Insightful Person
Very Insightful Person
97 Views
Message 16 of 17
Flag for a moderator

Re: emails bouncing back to sender

@Paul_DN 

@Kev_B 

I am happy to express my thanks to Paul_DN in public for this explanation. It is extremely helpful to us all. I've given him kudos as well - like another Superuser. 



As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped



  • 1.54K
  • 85
  • 155
Forum Team
Forum Team
87 Views
Message 17 of 17
Flag for a moderator

Re: emails bouncing back to sender

Hi HowardML,

 

 

You are very welcome, glad to hear you found the information helpful,if you need anything please let me know.

 

Kind regards

 

Paul.

0 Kudos
Reply